How long does delivery take?
Delivery times depend on the shipping option selected at checkout. Once your order has been dispatched, you will receive a confirmation email and tracking details where available.
Do you deliver across the UK?
Yes. Leenz delivers across the United Kingdom. Available delivery options and any applicable shipping costs will be shown at checkout before you complete your purchase.
How can I track my order?
Once your order has been dispatched, we will send tracking information by email where available. If you cannot find the email, please check your spam or junk folder.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible at leenzassist@hotmail.com. We will do our best to assist you before your order has been dispatched.
What is your returns policy?
If you change your mind about your purchase, you may request a return within 14 days of receiving your order, subject to our Returns Policy and any applicable exclusions.
Please contact us at leenzassist@hotmail.com before returning an item so we can provide the correct return instructions.
What if my item arrives damaged, faulty or incorrect?
Please contact us at leenzassist@hotmail.com as soon as possible. Include your order number and, where possible, clear photos of the item and packaging. Our team will review your request and help resolve the issue.
Can I return an item if I change my mind?
Yes. Eligible items may be returned in accordance with our Returns Policy. Items should be unused, unworn and in their original condition, with tags and packaging intact where applicable.
How can I contact Leenz?
Our customer care team is happy to help with orders, deliveries, returns or general enquiries. Email us at leenzassist@hotmail.com and we will respond as soon as possible.